Shipping policy

Shipping Policy – Arrayan Jewellery

Last Updated: January 12, 2026

Free Shipping & Free Returns

  • Arrayan Jewellery is pleased to offer free shipping on every order via our trusted courier partners.

  • To make your shopping experience as smooth and stress-free as possible, we also provide free return shipping on eligible orders, subject to our Returns Policy.

Order Processing & Delivery Timeline

  • Because most Arrayan Jewellery pieces are crafted or prepared to order, delivery timelines may vary depending on the item purchased.

  • All orders are shipped through reliable courier services such as FedEx or equivalent carriers
  • Orders are scheduled to arrive on or before the estimated delivery date shown in your order confirmation

  • Some orders may arrive earlier if they are completed ahead of schedule

  • You will receive a shipping confirmation email with tracking details once your order ships

Special Delivery Requests

  • We understand that fine jewelry is often purchased for special occasions and surprise moments such as engagements, anniversaries, or celebrations.

  • If you require special delivery arrangements, including:

  • Delivery on a specific date

  • Holding your package at a courier pickup location

  • Discreet packaging to maintain a surprise

  • Please contact our customer support team before shipment, and we will do our best to accommodate your request.

  • Note: Certain special delivery options (such as weekend delivery or priority scheduling) may be available for select locations and may involve an additional fee.

All Arrayan Jewellery orders are delivered in premium, secure, and elegant packaging designed to protect your jewelry and enhance your unboxing experience.

Seasonal & Holiday Shipping (Example: Valentine’s Day)

  • During peak seasons such as Valentine’s Day, estimated delivery timelines may vary depending on product type and order volume.

  • To ensure timely delivery:

  • We recommend placing orders well in advance during holidays

  • Estimated cut-off dates (if applicable) will be communicated on the website or during checkout

  • Delivery timelines are estimates and not guaranteed once orders are with the carrier

  • If you have questions about holiday delivery timelines, please contact our support team.

Shipping Policies & Security

  • For your protection, Arrayan Jewellery:

  • Insures all shipments for their full value

  • Requires delivery to a physical residential or business address
  • Does not ship to P.O. Box addresses

International Shipping

  • International orders can be placed directly through our website.

Please note:

  • Customs duties, import taxes, and clearance fees are the responsibility of the customer

  • These charges are not included in the product price or shipping cost

  • Customs processing times may vary by country

  • We recommend checking with your local customs authority for detailed information before placing an international order.

Delivery Delays & Responsibility

Arrayan Jewellery is committed to timely delivery; however, we are not responsible for delays caused by:

  • Severe weather conditions

  • Courier service disruptions

  • Customs clearance delays

  • Incorrect or incomplete shipping addresses provided by the customer

  • Shipping fees (if applicable) are non-refundable once an order has shipped.

  • In rare cases, an alternative shipping method may be used to meet delivery requirements.

  • If your order is lost or appears tampered with during transit, you must notify Arrayan Jewellery within 5 days of receiving your tracking number so we can assist promptly.

Package Rerouting Policy

  • For insurance and security reasons, packages cannot be rerouted or redirected once they have shipped from Arrayan Jewellery.

Military & APO/FPO Shipments

  • Orders shipped to APO/FPO (Army or Military Post Office) addresses may experience longer and unpredictable delivery timelines due to military logistics.

  • While we strive to deliver all orders promptly, delays to APO/FPO addresses are beyond our control.

Contact Us

If you have any questions regarding shipping, delivery timelines, or special arrangements, please contact us through our Contact Us page or customer support email.